At Horseplay Casino, protecting the personal and financial details you share with us is central to how we operate. This Horseplay Casino privacy policy explains what information we gather when you open an account, how we handle it, and the steps we take to keep it secure. We operate as a US sweepstakes-style and pari-mutuel credit casino linked to licensed advance-deposit wagering, and we take our responsibilities seriously. Whether you are placing wagers or managing your balance, you deserve clear information about our practices. Please read this page carefully so you understand our approach to Horseplay Casino data protection.
The Information We Collect
When you create an account with us, we ask for personal details that allow us to set up and verify your profile. During registration you provide your name, email address, date of birth, and residential address. You also confirm that you are at least 21 years old and that you live in an eligible US state. These details form the foundation of your account and help us meet age and residency requirements tied to where we are approved to operate.
As part of our verification process, we may request supporting documents. This can include a government-issued photo ID so we can confirm your identity and age. We may also ask for proof of address, such as a utility bill or bank statement, to confirm that you reside in an eligible state. If needed during a withdrawal or risk review, we may request payment method verification documents, for example a copy or screenshot of the card or bank account used to fund your account.
When you make deposits or request withdrawals, we process financial information tied to the payment options available on our platform. These include:
- ACH and online bank transfers
- Debit and credit cards such as Visa and Mastercard
- Other banking solutions offered at the casino, including certain e-wallet or alternative online payment services
We collect only what is needed to complete those transactions and to keep your account in good standing. Account opening is required before any bonus or credit package can apply, and the same identity details support that process.
How We Use Your Data
We use the information you provide for purposes directly related to running your account and meeting our operational and legal duties. Your personal details allow us to create and manage your account, confirm your eligibility, and communicate with you about account activity when necessary.
Financial data is used to process deposits and withdrawals through the banking methods you select. We also rely on account and transaction information to help prevent fraud, detect unusual activity, and protect both players and our platform. Identity and address documents support compliance checks that are part of operating in eligible US states under state-level approvals for horse race wagering and related sweepstakes-style play.
We may use your information to fulfill regulatory and legal obligations connected to our association with licensed advance-deposit wagering and our operator structure. Keeping accurate records of who uses our services and how accounts are funded is part of that responsibility. Payment verification materials help us complete risk checks when funds move in or out of an account.
We limit use to account management, payments, security, and compliance. If you have questions about a specific use of your information, our support team can help clarify how a given record is applied.
Data Sharing and Third Parties
Running our platform requires cooperation with service partners who help us process payments, maintain operations, and meet regulatory expectations. We may share relevant information with payment processors that handle ACH transfers, card payments, and other banking solutions so that deposits and withdrawals can be completed.
We may also share information with parties involved in our licensed structure. Horseplay is associated with b spot, operated by Olfry Inc., and holds US state-level approvals for horse race wagering rather than a single offshore casino license. Data may be shared with regulatory bodies or related entities when required to satisfy those approvals and related legal duties in the United States.
We work with parties that support essential casino functions. Operational partners may receive limited data needed to deliver services you request. We handle sharing carefully and limit it to what is necessary for the stated purpose. Sharing decisions follow the needs of account support, payment processing, and compliance with state-level rules.
If you want more detail about a particular category of partner, reach out through the channels listed in the contact section below. Our team can explain how a request relates to your account records.
Data Security and Retention
We take practical steps to protect the information stored in your account. Access to personal and financial details is restricted to personnel and systems that need it for account support, payments, and compliance. We maintain internal processes aimed at reducing unauthorized access and misuse of player records.
Because we operate under US state-level frameworks for pari-mutuel wagering and sweepstakes-style casino activity, we retain information for as long as it is needed to manage your account, complete transactions, resolve disputes, and meet legal or regulatory recordkeeping duties. Retention needs can vary depending on the type of data and the obligations that apply in the states where we are approved to operate.
When information is no longer required for these purposes, we handle it according to our internal practices and applicable requirements. Account records, payment history, and verification files may follow different timelines based on why they were collected. We do not apply one fixed period to every category of data.
If your account is closed, some information may still need to be kept for a period to satisfy legal or regulatory obligations. Our team can discuss general questions about how certain records are held when you contact support.
Your Privacy Rights and Contact Info
Depending on where you live and the rules that apply to our US state-level operations, you may be able to request access to the personal information we hold about you, ask us to correct inaccurate details, or inquire about deletion where appropriate. Questions about Horseplay Casino data privacy rights are handled through our support channels so we can verify your identity before making changes to account records.
To submit a request related to your information, email us at support@horseplay.com. You can also use the on-site help or contact form available on our site. Our FAQ sections may answer common questions about account details and verification documents.
We indicate 24/7 customer support availability, so you can reach out when it is convenient for you. Please include enough detail for us to locate your account and understand your request. We will respond as promptly as our processes allow after confirming your identity.
For account-related privacy questions, contact support and we will guide you through the next steps. Clear requests help us address access, correction, or related concerns in a timely way.